Who can contact support
All Tryno users can access documentation and community resources. Email and priority support are available based on your plan.What support covers
Covered:- Account and billing issues
- Bug reports and platform errors
- Help with configuration and setup
- Integration troubleshooting (Stripe, Mux, webhooks)
- Data export requests
- Custom development or coding assistance
- Design or marketing strategy
- Third-party tool support (beyond Tryno integrations)
- Content creation or copywriting
Support channels
| Channel | Availability | Plans |
|---|---|---|
| Documentation | 24/7 | All plans |
| Community | 24/7 | All plans |
| Email support | Mon–Fri, response within 24h | Pro, Business |
| Priority support | Mon–Fri, response within 4h | Business |
| Dedicated onboarding | One-time setup session | Business |
How to report a bug
When reporting a bug, include:- What happened — Describe the issue clearly
- Steps to reproduce — How can we recreate the problem?
- Expected behavior — What should have happened instead?
- Screenshots or recordings — Visual evidence helps us resolve issues faster
- Browser and device — Which browser and OS are you using?